Refund policy

Refund & Return Policy – Nartina Luxe Store

Last Updated: August 27, 2025

1. Return & Refund Eligibility

You have 14 days from the delivery date to request a return or refund. To be eligible, items must be:

  • Unworn, unwashed, and in original condition

  • Returned with original tags, packaging, and any freebies included

Final Sale Items — including undergarments, bodysuits, swimwear, and anything marked “Final Sale” — are not eligible for return or refund due to hygiene reasons.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not what you ordered, please email us within 48 hours of receiving it.

Include:

  • Your order number

  • Clear photos of the issue

We’ll offer a replacement (if available) or a store credit for the full value of the item.

3. How to Start a Return

Email us at: tasheenakerney2000.tk@gmail.com
Include the following:

  • Your order number

  • Reason for return

  • Photo evidence (if applicable)

Once your return is approved, we’ll provide instructions on where and how to send your item.

4. Return Shipping & Processing

  • Customers are responsible for return shipping costs (unless the return is due to our error).

  • Once your return is received, please allow 5–7 business days for inspection and processing.

  • Approved returns will receive store credit (valid for future purchases).

5. Refunds

We do not offer cash refunds. Only store credit or exchanges are provided.

6. Exchanges

Need a different size or item?

  • Exchanges follow the same process as returns.

  • If the desired item is unavailable, we’ll issue store credit.

  • One exchange per original purchase is allowed.

7. Order Cancellations

Orders may be canceled within 12 hours of placement, as long as production hasn’t started.
To cancel, email tasheenakerney2000.tk@gmail.com with your order number.

8. Need Help?

Reach out to our support team at:
📧 tasheenakerney2000.tk@gmail.com
We’re happy to assist with any concerns or questions.

🛍️ Summary

Situation Action Required Resolution
Damaged/Incorrect Item Email within 48 hours + photo proof Replacement or store credit
Standard Return Email within 14 days of delivery Store credit only
Final Sale Item Not returnable No refund or credit
Cancellation (if eligible) Within 12 hours of order placement Order canceled