Shipping policy

Shipping Policy – Nartina Luxe Store

Effective Date: August 27, 2025

Thank you for shopping with Sheena Ashanti Store! We’re committed to getting your order to you quickly and safely. Please read our shipping policy below for full details.

1. Processing Time

  • All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You’ll receive another email with tracking information once your order has shipped.

Note: Processing times may be extended during high-volume periods, product launches, or holidays.

2. Shipping Time & Delivery Estimates

Once processed, delivery times typically are:

Destination Estimated Delivery Time
United States 5–10 business days
International 10–20 business days

Delivery times are estimated and may vary based on location, customs clearance, and courier delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order.
We occasionally offer free shipping promotions — stay tuned!

4. Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number.

  • You can track your order via the link in the email or on our website.

5. Incorrect Shipping Info

Please double-check your shipping address before confirming your order.
We are not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Orders marked "delivered" by the carrier but not received

If you realize you made a mistake, email us ASAP at tasheenakerney2000.tk@gmail.com — we’ll try to help if your order hasn’t shipped yet.

6. Lost or Stolen Packages

Once a package is marked as delivered by the courier, it is considered the customer's responsibility.
If your package is lost or stolen:

7. International Orders

International customers are responsible for customs duties, taxes, and import fees (if applicable), which may vary by country.

 

8. Questions?

If you have any questions or need help with your order:
📧 tasheenakerney2000.tk@gmail.com